Privacy Policy

Privacy Policy

At Gracie Lane, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website or purchase our products.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, delivery and billing address, and payment details when you place an order.

  • Non-Personal Information: Browser type, IP address, device information, and website usage data to improve your shopping experience.

  • Marketing Preferences: If you subscribe to our newsletter or promotional communications.

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders.

  • Communicate with you regarding your orders or inquiries.

  • Improve our website, products, and services.

  • Send promotional emails or offers, if you’ve opted in.

  • Comply with legal obligations.

3. Sharing Your Information

  • Service Providers: We may share your information with trusted third-party service providers for order fulfillment, shipping, payment processing, or marketing services.

  • Legal Requirements: We may disclose information to comply with legal obligations or protect our rights.

  • No Selling: We do not sell your personal information to third parties.

4. Security

We take reasonable steps to protect your personal information from misuse, loss, or unauthorized access. This includes secure payment processing and encrypted storage of sensitive data.

5. Your Rights

  • Access, correct, or update your personal information by contacting us at ciao@gracielane.com.au

  • Opt-out of marketing communications at any time by clicking the unsubscribe link in our emails.

  • Request deletion of your personal data, subject to legal or contractual obligations.

6. Cookies and Tracking

Our website uses cookies and similar technologies to enhance your experience, analyse website traffic, and provide personalised content. You can manage your cookie preferences through your browser settings.

7. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from minors.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and continued use of our website constitutes acceptance of the updated policy.

9. Contact Us

For any questions or concerns about this Privacy Policy, please contact us at:
Email: ciao@gracielane.com.au