Shipping + Returns

Shipping & Returns Policy

At Gracie Lane, we want your new Pilates socks to reach you quickly and safely.

Domestic Shipping (Australia):
Standard shipping takes 3–7 business days. Expedited options are available at checkout.
International Shipping:
Delivery times vary by location and may take 7–21 business days. Customs fees or import taxes may apply, depending on your country.
Processing Time:
Orders are typically processed within 1–2 business days. You’ll receive a confirmation email with tracking details once your order ships.
Packaging:
We use eco-friendly packaging wherever possible to protect your order and the planet.

Your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.

Eligibility:
Returns or exchanges are accepted within 30 days of receiving your order. Items must be unused, unworn, and in their original condition with tags intact.
Non-Returnable Items:
Sale items, gift cards, or items marked as final sale cannot be returned.
How to Return:
1. Contact us at ciao@gracielane.com.au with your order number and reason for return.
2. We’ll provide instructions for shipping your item back.
Refunds & Exchanges:
Refunds are processed within 5–10 business days after we receive your return. Exchanges are subject to stock availability. Shipping fees are non-refundable.

If you have any questions about shipping or returns, reach out to our friendly team at ciao@gracielane.com.au. We’re happy to help!